Creating Your First WhatsApp Form with WhatsForm
WhatsForm allows you to gather customer information directly through WhatsApp, making engagement simple and seamless. This guide will show you how to create your first WhatsApp form, using a simple Contact Us form for a fictional cosmetics brand, Glow Up Cosmetics, as an example.
Accessing the Dashboard
Begin by logging into your WhatsForm dashboard. You can do this by navigating to app.whatsform.com in your web browser. Once logged in, locate and click on the "New WhatsForm" button to start creating your form.
Setting Up Your Form
Provide your WhatsApp number, making sure it's the one you want to use to receive customer responses. Next, select your preferred language for the form. WhatsForm supports multiple languages; choose the one that best suits your target audience.
Starting from Scratch
You'll see options to "Start from Scratch" or use a template. In this tutorial, click on "Start from Scratch" to create a form from a blank canvas.
Building Your Form
You are now on the Build page. This is where you can drag and drop various types of questions to create your form. To begin, add a heading using the Title component. Customize the title to greet your customers. For example, "Welcome to Glow Up Cosmetics!"
Adding Key Questions
Add questions to collect essential customer information:
Name: Drag a Text Input Question to ask for the customer's name. Modify the title to "What's your name?" You can also provide a subtitle as instructions and use a placeholder to provide an example. Finally, mark this field as "Required" if you want to make it obligatory.
Email: Drag an Email Question to collect the email address. Ensure that the field is "Required".
How did you hear about us? Use a Multiple Choice Question. Add various options, and enable the "Other" option. Ensure to make it a "Required" field.
Rating: Gather data by including a Rating Question. There are "Star" and "Survey" options to chose from.
Your Message: Add a paragraph to receive detailed messages and inquries.
Previewing and Publishing
Once you have added all the required questions, click on the "Preview" button at the top of the page. The preview allows you to see how your form will look on different devices (mobile, desktop, and as a widget). After you're satisfied with your form, click the "Publish" button.
Customizing and Sharing
Navigate to "Settings" to customize your form's name and URL. This can help you track your forms and make them more memorable. Next, click on "Share" to copy the link. Once the link is copied, share it with your customers on WhatsApp, and have them follow the link, to answer the required data.
By following these steps, you can create effective WhatsApp forms that help you engage with your customers.
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