Use the Phone question to ask for customer’s phone number.
Select Phone
Drag and drop Phone question from the right side, under Add Questions.
Edit question
Over to the right, you will find the options to edit this question.
Here is an overview of what you can edit:
Parts you can edit | No. | Purpose |
|---|---|---|
Question text | 1 | The text for the question you want to ask. |
Question details | 2 | Further details or hints to help the customer understand more about the question. Here you can add URLs also. |
Required | 3 | If the question is mandatory, mark the question as required. It will add a * , next to the question. |
Test it out
Add question details to see how it looks.
Tip
Country code and the respective flag is defined by the IP address. This means, if you're connecting from UK, you will see +44 whereas a visitor from US will see the same phone number field starting with +1.
Note
In WhatsForm, when user clicks on Submit on WhatsApp, the form response already comes to your number from customer’s WhatsApp number. So it’s best to use the Phone question for asking alternative numbers to contact.
You can always see the new question in WhatsForm by clicking on Preview.
If it says Unpublished Changes, it means there are changes waiting to be made public.
When you click on Publish, all pending changes become live on your WhatsForm.
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