Under Settings > Team, the third option is Conditional agent routing.
Here, you can add conditions and then accordingly decide to which WhatsApp number the response should be forwarded to.
How it works
Let’s say you have a multiple choice question in your WhatsForm like the one below:
And you have one agent for each of the departments.
Agent 1: handles the kids section
Agent 2: handles cosmetics section
Agent 3: handles the shoes section
Agent 4: handles all other inquires
In this scenario, you will add three conditions. Each answer pointing to the respective agent. And if no match is found, the response is forwarded to the fourth agent.
There is no limit on number of agents that you can.
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